Appraisal Skills
Appraisal Skills
Objectives
By the end of the course participants will be able to:
- State the reasons for an appraisal and describe how the company system will work.
- Describe the company system and offer relevant examples of acceptable behaviour and performance.
- Prepare effectively for an appraisal with their individuals at work.
- Perform an appraisal which will generate a two-way discussion and an effective conclusion with agreed actions.
- Create a positive approach to the appraisal which creates a motivated member of staff.
- Develop appropriate methods of coping with difficult people and situations.
- Offer appropriate feedback using the BOOST model.
Content
- Why do we Appraise?
- The benefits of an Appraisal
- Preparing for the Appraisal
- Get the Appraisee's mind focused on the process
- Getting the room layout and preparation right
- The start - getting rapport and setting the scene
- Dealing with improvement areas effectively
- Giving relevant praise
- The end - positive conclusions and actions
- Dealing with difficult people
- Objective setting and relating to the Business Plan
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